TeamViewer Quick Support has been available on the App Store for several years, but due to the sandboxed nature of iOS, it hasn’t been as powerful or helpful as I’m sure its makers would have liked. But among a host of exciting new technologies in iOS 11, Apple has introduced a screen sharing feature that makes an app like Quick Support a truly powerful tool for giving or receiving support.
Quick Support uses a new and improved version of Apple’s ReplayKit framework to enable true screen sharing; with it, you can broadcast a live recording of your iPhone or iPad’s screen so that anyone with the broadcast link will be able to follow, in real-time, your actions on the device.
Getting started with Quick Support couldn’t be easier. First, you’ll need to make sure that the new Screen Recording option is set up in Control Center. Once it is, open Control Center, use 3D Touch (or a long-press) on the Screen Recording icon, select TeamViewer, then hit Start Broadcast. At this point you’ve officially begun streaming your device’s display online. In order to let others access it, open Quick Support and tap Send Your ID. The share sheet will come up, allowing you to send the broadcast link to others so they can view it from any other device.
As the app’s name implies, the focus of Quick Support is to serve as a support tool. If you need help with one of your iOS devices, you can broadcast your screen to the people working to assist you. Or, perhaps a more likely scenario most MacStories readers will find themselves in, you can install Quick Support on the device of a family member or friend who needs your help to figure out, for instance, why on earth their newly-updated iOS 11 iPad is acting so strange. The quick and easy setup, aided by a step-by-step walkthrough in the app, makes Quick Support an ideal option for non-techies.
In my testing, Quick Support worked great and provided a seamless experience for those viewing my screen broadcast. Viewers do have to download the TeamViewer app for whichever device they’re using, whether a Mac, PC, or iOS device, but it’s still a user-friendly process – the download will trigger upon clicking the given link, and once the app’s installed, future broadcast-viewing is effortless.
TeamViewer Quick Support is available for iPhone and iPad on the App Store.
