“Technical people always complain about being buttonholed at every family get-together by relatives who want “free tech support.” But why do they want this? Why do they need it? The answer is that consumer technology is overly complex.
And whose fault is it?
Unfortunately, it’s my fault. And possibly your fault. It’s the fault of everyone, including marketers, who relentlessly call for more, more and ever more features. Combine this with our calls for backward compatibility, and the result is systems that do everything. They’re so feature-rich, so complex, that some people can’t get them to do anything.”
