Launched earlier today, AppbotX is a new open source support and communications solution for developers of iOS apps and soon for apps on other platforms including Android, Windows Phone and Unity. AppbotX is designed as a library that can be built into any app, allowing developers to easily provide inline notifications, smart feedback forms, FAQs, version updates and review prompts. It is the natural evolution of the Appbot service which launched in 2012 and enables developers to keep track of user reviews of their apps.
We’ve delivered over 15 million reviews for more than 34,000 apps with Appbot. We understand the pain points app developers have, complaints and bad reviews lead to fewer sales and poor rankings for apps. Now we’re launching AppbotX to solve communication problems mobile developers have with customers.
AppbotX looks to be a huge time saver for developers who want to implement better support mechanisms within their apps but don’t want to spend the time and expense of developing it themselves. I should caveat that statement by noting I’m not a developer, but even as a user the functions that AppbotX enables seem great. In particular I really like the idea of inline notifications that would allow a developer to send notifications to their users if there is a critical bug, server downtime or other important news. Because it runs on AppbotX’s servers, those notifications will still get to the user even if the developer’s servers are down.